The finest spot to start a conversation is with your existing clients.

We have real case studies that we are already implementing with our clients for a few months now. So, here’s what we do. 

We take the information from previous consumers.

Let's assume we're in November today, simply for the sake of argument.

Then, I'll collect information of customers who made a purchase from the business in September and post it to the WhatsApp Marketing platform like AiSensy or Zoko. These are fantastic instruments for sending out these broadcast campaigns.

We upload our client's data and know exactly what products they bought. And then send them a note:

'Hello customer name, you had purchased our XYZ Product a month ago. Could you please tell us about your experience? We'd love to hear from you…', and hand them three buttons to press. Namely, I am very happy, I'm satisfied and I'm not satisfied.

Mentioning the name of the product they purchased gives a personalized touch to the message and customers are more likely to react to the message. And when people are presented with a number of buttons, it's natural for them to click on any of them. It's a straightforward poll in this scenario.

Now, when people click on the two buttons, I'm very happy and I'm satisfied, it implies that they have a positive feeling about the product. We'll set up a Chatbot at that point, which will automatically and promptly thank them for their input as in the image above. The bot will reply with appreciation for the feedback and it will subtly make an offer.

So, in this example, it states that we are celebrating our fourth anniversary, and we have incredible deals and discounts, so please take advantage of them. Then it directs them to a link. People who click on it are taken to an offer page where people can purchase those items.